Patient: Sure, Jim Lyons, Lyons is L-Y-O-N-S Receptionist: Oh, could you spell that please? Receptionist: Yes sir, what is the patient’s name? Patient: Hi there, I’d like to schedule an appointment for my son. Receptionist: Good morning, Dr.’s Office, how can I help you? If you’re a new patient, you will need to have your insurance card ready to give the receptionist some information. however, some doctors aren’t available some days for whatever reason. Most doctors are open Monday to Friday from 9 a.m. Don’t go to the emergency room if it is not very serious. A lot of doctors are in residential areas or in small shopping strips, this isn’t unusual. Hospitals are for surgeries or something very serious, like going to the emergency room. They will usually have their own practice with their name listed on the building, and you won’t normally visit them in a hospital. This audio clip is for a regular doctor who is probably covered under your insurance plan. Patient: Uh, it’s just for a check-up really. Receptionist: Okay, and what are you symptoms? Receptionist: And, what’s your date of birth? Receptionist: Okay, Bruce Lyons, could you spell that for me please? Receptionist: Yes, sir, what’s the patient’s name? Patient: Hiya, I’d like to make an appointment.
Receptionist: Hello, Dr’s Office, how can I help you? This American English clip is between a new patient and an office receptionist.
